Info and services - Organising your ferry crossing
Useful information about boarding Moby Lines ferries with cars and other vehicles, information to help you make the most of your crossing.
Before boarding the ship (latest 30 minutes for passengers and 90 minutes for passengers travelling with vehicles. 2 hours from the port of Genoa), all passengers must check in. If the check in is not done in this requested time, we cannot guaranty the transportation. For departures from Genoa, passengers may drive not earlyer but 6h before the ships' departure into the ports' area, and that only with a valid ticket.
Vehicles that run on liquid gas (LPG or methane) must be specified at the time of booking. The tank must be at least half empty. You are required to advise check-in staff of the type of fuel used. Campervans, caravans, SUVs and other vehicles taller than 220 cm must be specified in the booking.
Valid identity (passport or European member state ID card) will be requested for boarding, to confirm the particulars provided in the booking.
Pets require a ticket to board. Dogs must wear a muzzle and be held on a leash. Pets are not allowed in cabins (with exception of the animal-cabins), in coach seats areas, and communal areas. Pets are allowed on external decks or in designated kennels, where available (places are limited). We would like to remind you that foreign authorities may ask to see valid documents such as a European passport, veterinary certificate and vaccination record for your pet (rabies vaccinations must be given at least 21 days before the departure date). Take advantage of the Four-legged friends package: book a special cabin for you and your pet.
The ticket is issued under a name, is non-transferrable, and is valid for only those crossings specified on the ticket.
People with disabilities and people with reduced mobility
Passengers with a disability or reduced mobility who require assistance during embarkation need to inform the shipping company at least 48 hours prior to departure and arrive at least 60 minutes before the departure time, indicating their requirements to our port and/or on-board staff so that their vehicle can be parked close to the appropriate entrances and assistance provided during embarkation, if necessary.
For further information regarding procedures, please read Article 17 of the General Conditions and summary.
There is a wheelchair available on all ships to use exclusively to bring the passenger into the cabin.