Info and services - Organising your ferry crossing

• Check-in

  Before boarding the ship all passengers must check in. The deadline for reporting to check-in is 30 minutes before departure time for passengers without a vehicle (Port of Malta, Nice and Bastia at least one hour before) and 90 minutes before for those with a vehicle (Port of Genoa, Nice and Bastia at least two hours before). If the check in is not done in this requested time, we cannot guaranty the transportation. For departures from Genoa, passengers may drive not earlyer but 6h before the ships' departure into the ports' area, and that only with a valid ticket. EMBARKATION IN NICE: because of a new procedure of embarkation inducted by the port of Nice, we ask you to appear long before for embarkation to avoid delays or other problems.

• Vehicles

  Vehicles that run on liquid gas (LPG or methane) must be specified at the time of booking. The tank must be at least half empty. You are required to advise check-in staff of the type of fuel used. Campervans, caravans, SUVs and other vehicles taller than 220 cm must be specified in the booking.

• Passengers

  In compliance with the Security regulations and the General Series Circular n. 106 of the Ministry of Infrastructures and Transport on Safety in Navigation, customers when embarking must show in addition to their ticket a valid identity document for all passengers, including MINORS. Embarkation will be refused if these identity documents are not shown.

• Pets

  Pets require a ticket to board. Dogs must wear a muzzle and be held on a leash. Pets are not allowed in cabins (with exception of the animal-cabins), in coach seats areas, and communal areas. Pets are allowed on external decks or in designated kennels, where available (places are limited). We would like to remind you that foreign authorities may ask to see valid documents such as a European passport, microchipped, veterinary certificate and vaccination record for your pet (rabies vaccinations must be given at least 21 days before the departure date). Take advantage of the Four-legged friends package: book a special cabin for you and your pet.

• Ticket

  The ticket is issued under a name, is non-transferrable, and is valid for only those crossings specified on the ticket.

• Passengers with a disability or reduced mobility who require assistance during embarkation need to inform the shipping company at least 48 hours prior to departure and arrive at least 60 minutes before the departure time, indicating their requirements to our port and/or on-board staff so that their vehicle can be parked close to the appropriate entrances and assistance provided during embarkation, if necessary.
  For further information regarding procedures, please read Article 17 of the General Conditions and summary.

  There is a wheelchair available on all ships to use exclusively to bring the passenger into the cabin.