MOBY Lines Customer Service

MOBY Lines Customer Service

MOBY Customer Service is at your disposal to help you with your purchase, to answer your questions about the different services or to provide information about the booked routes.

At MOBY we know how precious your time is and we want to offer you a comprehensive service.

Contact

For technical reasons, there is no telephone service available at the moment. We will of course be happy to help you as usual. Please send us an e-mail to info@mobylines.de. In this way you will help us to be able to process all requests quickly.

Our RESERVATION CENTER will answer your questions and take care of your wishes.
You can reach us from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00.

Would you prefer to send us an e-mail?

For general inquiries, commercial information, help with online bookings or questions regarding the MOBY Card please write to info@mobylines.de
To manage your booking, please fill out the form
For tips and advice please fill out the form

Pursuant to art. 13 of EU Regulation 679/2016 (General Data Protection Regulation), we inform you that when you send an email or use one of the other communication channels proposed on this page, it implies the processing of your personal data, which change according to the contents and reason of your message. The data controller is Compagnia Italiana di Moby S.p.A., Via Larga 26, 20122 Milano MI, Italy, which will process the data only for the purpose of managing your request and providing you with the most appropriate feedback. Your data will be kept only as long as necessary and, in any case, no longer than twentyfour months from receipt of your request (unless otherwise required by law). The provision of your personal data is free, but failure to provide the necessary data will prevent us from meeting your request in whole or in part. If you decide to provide us with your data, we inform you that they will be processed by personnel authorized by the Data Controller. In no case, will your data will be disclosed, but we inform you that it may be disclosed to third parties who perform specific services on behalf of the Data Controller to ensure the proper accomplishment of these purposes.
The current regulations give the interested party many rights, including the right to ask the data controller to access, amend or cancel the data; the right to limit the processing of his/her data; the right to oppose their processing, the right to data portability, the right to lodge a complaint with the Italian Data Protection Authority. To exercise the rights specified above, you can write an email to privacy@moby.it or send  registered mail to the Data Controller.
The Data Controller is Compagnia Italiana di Moby S.p.A., Via Larga 26, 20122 Milano MI, Italy via Calata Porta di Massa In. Porto snc Capannone Juta, 80133 Naples. Our Company has appointed a Data Processor, who can be contacted to the following email address: dpo@moby.it