Within two months from the date on which the service was provided or should have been provided, the passenger can file a complaint by filling out the following form or sending a registered letter to the following address: Moby S.p.A. Via Larga 26 Milano 20122 using the paper form. Download the form.The final response to the complaint is provided within two months of receiving it.
The complainant's identity card
Add a copy of another passenger's ID card
If the complaint is submitted by another person, please enclose the power of attorney.
Please add additional materials below that you would like to include with your complaint.
Passengers are advised that, only after presenting a complaint to Moby S.p.A. - Largo Augusto 8, 20122 Milano and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:
To know more visit www.autorita-trasporti.it
We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with MOBY regarding tickets or other services you have acquired as a consumer. This platform is available here.
If the passenger does not receive a response to the complaint within the above-mentioned deadline, he may use the out-of-court dispute resolution procedure and file a complaint with the Traffic Regulation Authority in a second instance.