Regulation (UE) n. 1177/2010 defines the rights of passengers with disabilities or reduced mobility (PMR) who are guaranteed rights of transport on the same conditions as those applying to all other passengers. If tickets are purchased on line, the PMR must check the ASSISTANCE box in the LIST OF PASSENGERS section. If the ticket is purchased through a call centre or travel agency the need for assistance must be communicated directly to the telephone operator or travel agent. Further information on the procedures to follow can be found at these link
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17) PERSONS HANDICAPPED OR WITH RESTRICTED MOBILITY
The carrier accepts reservations for passengers with handicaps or restricted mobility at the same conditions as for all other passengers, yet with regard to the prescriptions contained in the European Regulation UE/1177/2010 (information about the prescriptions in this regulation, see www.mobylines.com). Persons handicapped or with restricted mobility must communicate the carrier at state of purchase of the ticket their specific needs for accommodation for e.g. seat, the required service or the necessity of medical care to carry along as long as the need or requirement was known at this state of time. The notification can be given to the agency or the organizer of the voyage where the ticket´s been purchased. The carrier supplies the information necessary for embarkation and service aboard to the passenger, hereby the time latest for the passenger to arrive at the port of departure. In case of necessity the carrier can demand the accompaniment of a person handicapped or with restricted mobility by another who can give assistance necessary to the person handicapped or with restricted mobility. This accompanist is carried for free. If a person handicapped or with restricted mobility is accompanied by an authorized guide dog, it is accommodated together with the concerned person as long as he has informed the carrier according to national prescriptions valid for the transport of authorized guide dogs on board of passenger ships. The carrier can refuse a booking or issuing a ticket or embark a person handicapped or with restricted mobility for the observance of obligations given by international, EC- or national requirements for security, or to observe obligations given by commands of authorities in charge, or if got impossible embarkation or debarkation or save or concrete realizable transport due to the ships construction or equipment or the installation of the ports; this given, the carrier informs the person handicapped or with restricted mobility about the exact reasons instantaneously. On demand,these reasons are to be given in written form at latest five days to the person handicapped or with restricted mobility. Given, to the person handicapped or with restricted mobility embarkation was refused although in possession of a booking or a ticket and although he has the communication required effected, he and the probable accompanist can choose between the claim on compensation and alternative transport, under reserve of respect of security requirements. The carrier is liable for damages resulting from the loss or damage of helps for mobility or any other equipment in use of person handicapped or with restricted mobility in case of the harming event was caused by guilt or negligence of the carrier or the port operator. Guilt or negligence of the carrier is to be assumed at accident on high sea. A compensation after Art. 1 corresponds to the value of the equipment at state of purchase or a probable repair. These prescriptions are not valid in case of application of Art. 4 of the European regulations (UE) No. 329/2009. The person handicapped or with restricted mobility who needs support at embarkation as well must inform the carrier latest 48 hours before about is requirements and latest reach the port 90 min before departure.