How to modify or cancel your booking

Modify your booking

If you have purchased a ticket for a MOBY departure from the online homepage of MOBY, you can make changes yourself in your personal online profile.
To make changes and for the access to your profile, a MOBY Card is necessary.
You do not have a MOBY Card yet? Just register here.

A ticket change online is possible up to 24 hours before your departure date. You can pay any additional costs with the following credit cards (also rechargeable or prepaid credit cards): Visa, Visa Electron, Mastercard, American Express and Diners.

Alternatively, you can also contact us by phone or e-mail. We're here to help. A rebooking can be made no later than 2 hours before departure, please note our operating hours.
You can change the travel date, the route, the departure time and the booked categories. There are rebooking and / or cancellation fees according to the General Conditions of Carriage.

After successful rebooking you will receive your new ticket in PDF form to your e-mail address given during the booking.

Cancel your booking

You would like to cancel an online booking for your trip with MOBY, because you can no longer travel?
Send your cancellation order to info@mobylines.de
Please include the booking number, ticket number, authorization code and first and last name of the booking owner.

Please provide either a VISA / MASTERCARD number and expiration date or IBAN and BIC (for SEPA credit transfers only) for the reimbursement.
If you send us your request during our operating hours, you will receive a prompt response from us, stating the possible refund (depending on the tariff and route booked) and confirming the cancellation of the ticket.